Welcome to Global Shore Excursions. Please take the time to read these Terms & Conditions carefully before booking a tour or using our services. These terms govern your relationship with us and clarify what you can expect as a customer. By booking a tour through our website or authorized representatives, you agree to abide by the following terms.

I. Booking & Payment Policy

We aim to make the booking process smooth and transparent. To secure your tour, a deposit or full payment is required depending on how far in advance you are booking.

1. Booking Confirmation

Once we receive your booking request, you will be sent a confirmation email that outlines your tour details, along with an invoice and payment instructions. A booking is considered confirmed only after a deposit or full payment has been received.

2. Deposit & Final Payment

For most excursions, we require a 30% deposit at the time of booking. The remaining balance must be paid at least 15 days before the scheduled tour date. For last-minute bookings (less than 15 days in advance), full payment is required upfront.

3. Payment Methods

We accept the following payment methods:

Major credit cards (Visa, MasterCard)
PayPal
Bank transfer (subject to fees)

All payments must be made in USD unless agreed otherwise. Transaction fees (if applicable) are the responsibility of the customer.

4. Children Policy

This policy applies to children based on the year of birth indicated in their passport:

Under 3 years old: Free of charge
From 4 to 7 years old: 50% of the adult price
From 8 to 11 years onld: 75% of the adult price
12 years old and above: Charged as an adult

II. Cancellation & Refund Policy

We understand that travel plans can change. Our cancellation and refund policy aims to be fair for both parties while covering the costs we incur during preparations.

1. Customer-Initiated Cancellations

You may cancel your booking by contacting us in writing via email. Refund eligibility depends on the timing of the cancellation:

More than 40 days before the tour: 10% of the deposit paid is non-refundable. This will be saved for your next trip with us. The rest of the deposit paid will be refunđe (bank fee levied by your end)
Between 40 – 30 days: 35% charge of deposit paid
Between 29 – 15 days: 50% charge of deposit paid
Between 14 – 10 days: 75% charge of total booking value
Less than 10 days: 100% of holiday cost
No-shows on the tour day are considered cancellations without notice and are non-refundable.

2. Cancellations by Global Shore Excursions

In the rare case that we need to cancel a tour due to circumstances beyond our control (such as severe weather, port closures, or minimum participant requirements not being met), a full refund will be offered. We are not liable for any additional costs you may incur due to our cancellation, such as independent travel arrangements.

III. Shore Excursion Timing and Responsibilities

Our tours are designed specifically for cruise ship passengers, with timing carefully planned around port arrival and departure schedules.

1. On-Time Return Guarantee

We guarantee that you will return to your ship on time. Our experienced guides and local logistics team work closely with port authorities to ensure that all excursions finish with ample time before boarding.

2. Delays and Force Majeure

We are not responsible for delays caused by traffic, weather, port authority decisions, strikes, or any force majeure events. While every effort will be made to complete the tour as planned, safety and practicality may require adjustments in real time.

IV. Customer Requirements

Health Requirements

Customers should take into account all international travel risks. They have to be responsible for checking the safety and security conditions, vaccination, and other health requirements of the destination government. Please let us know your health conditions to recommend the most suitable itinerary.

Travel Documentation

Customers must have the sole responsibility to have a valid passport and necessary visas or permits at the commencement of travel. We may help you in applying for the necessary travel documentation upon request. Global Shore Excursions accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

Modification or Discontinuance of Service

Global Shore Excursions reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.

V. Liability & Responsibility

At Global Shore Excursions, we are committed to providing accurate and helpful information to enhance your travel experience. However, by using our services or booking a tour through our platform, you acknowledge and agree to the following terms:

Global Shore Excursions provides travel information and tour booking services based on content collected from trusted local operators, transportation companies, and accommodation partners. However, we are not responsible for any errors, omissions, or inaccuracies in the information provided by third parties.
Global Shore Excursions shall not be held responsible for delays, cancellations, injury, damage, or loss resulting from events beyond our control, including but not limited to:
- Natural disasters, severe weather, fire, or equipment failure.
- War, terrorism, strikes, civil unrest, or political instability.
- Health-related restrictions, quarantines, or government actions
Guests are responsible for complying with passport, visa, customs, and health regulations.
Global Shore Excursions is not liable for any consequences arising from a traveler’s failure to meet legal entry or exit requirements.
We are not responsible for theft, loss, or damage of personal belongings due to the traveler’s negligence.
Some tours include activities that may involve physical movement or inherent risk (e.g., boarding boats, walking on uneven ground, climbing steps). Global Shore Excursions is not liable for injuries or accidents occurring after reasonable care has been taken.
Global Shore Excursions reserves the right to update or revise these terms and conditions at any time, with or without prior notice.

VI. Return-to-Ship Guarantee & Missed Departure Policy

At Shore Excursions Asia (as well as Global Shore Excursions), we understand that returning to the cruise ship on time is of utmost importance. Our tour planning, scheduling, and operations are specifically designed to ensure guests return to the port with a safety buffer of at least 1.5 hours before the ship’s scheduled departure. Where reasonably necessary to ensure a timely return to the port, sightseeing duration or the order of visits may be adjusted by our team without prior notice.

1. Our Responsibility

Shore Excursions Asia shall assume responsibility and provide reasonable assistance only if a guest misses the departure of the cruise ship solely and directly as a result of proven negligence or operational failure on the part of Shore Excursions Asia. Such circumstances may include, but are not limited to:

Significant itinerary delays caused by poor tour management or scheduling by our operations team;
Failure of the assigned tour guide to properly manage tour timing or return schedules;
Driver error, including but not limited to taking an incorrect route, unnecessary detours, or unreasonable delays caused by driver negligence;
Mechanical failure of the tour vehicle resulting from inadequate maintenance where a replacement vehicle cannot be arranged within a reasonable time;
Other operational errors that are solely attributable to Shore Excursions Asia and directly result in the guest missing the vessel.

2. Covered Expenses & Limitations

In such validated cases, Shore Excursions Asia will reimburse reasonable and necessary costs incurred by the affected guest(s), including:

Standard transportation to the next scheduled port of call where the cruise can be rejoined;
Reasonable accommodation expenses if an overnight stay is unavoidable;
Reasonable meals during the necessary transit period;
Any applicable visa fees or transportation-related administrative costs directly resulting from the missed departure.

Reimbursement shall be strictly limited to reasonable expenses supported by original receipts and shall not include luxury accommodation, premium transportation, personal shopping expenses, loss of vacation enjoyment, emotional distress, consequential damages, or any other indirect losses.

3. Circumstances Beyond Our Control (Force Majeure)

Shore Excursions Asia shall not be liable for any missed ship, delay, or resulting expenses arising from circumstances beyond our reasonable control. Shore Excursions Asia reserves the right to determine, acting reasonably and in good faith, whether the circumstances giving rise to a missed departure were caused by our operational negligence or by factors beyond our control. These excluded factors include, but are not limited to:

Heavy or unexpected traffic congestion, road accidents involving third parties, road closures, construction work, or detours imposed by local authorities;
Severe weather conditions or natural disasters (earthquakes, tsunamis, floods, landslides, volcanic activity, or other force majeure events);
Civil unrest, public demonstrations, strikes, or government/police restrictions;
Port congestion, port authorities’ decisions, or sudden changes to the cruise ship’s docking schedule/all-aboard time made by the cruise line without sufficient prior notice to reasonably adjust the tour schedule;
Delays caused by customs, immigration, or security inspections;
Medical emergencies involving any participant or third party during the tour;
Mechanical failures caused by unforeseeable incidents despite proper vehicle maintenance and operational procedures;
Acts or omissions of third-party suppliers beyond our direct control. Any associated costs arising from the above circumstances shall remain the sole responsibility of the guest.

4. Guest Responsibilities

Guests share the responsibility for ensuring the tour operates according to schedule. Shore Excursions Asia shall not be held liable if a missed ship results from:

Guests arriving late at the initial meeting point or returning late to the vehicle after free time;
Guests requesting additional unscheduled sightseeing, shopping stops, or itinerary modifications;
Guests separating from the group or failing to follow the tour guide’s reasonable instructions regarding departure times;
Personal medical issues affecting the guest’s ability to continue the tour on schedule. Any additional costs arising from these guest-caused delays shall be borne entirely by the guest.

5. Limitation of Liability

Except where strictly required by applicable law, Shore Excursions Asia’s total liability arising from a validated missed ship shall be limited strictly to the reasonable, documented expenses described in Section “Covered Expenses & Limitations”. Under no circumstances shall Shore Excursions Asia be liable for:

Missed flights or onward travel connections following the cruise;
Loss of cruise vacation time, future travel arrangements, or business opportunities;
Emotional distress, inconvenience, punitive, consequential, incidental, or special damages of any kind.

6. Duty to Mitigate

Guests agree to cooperate with Shore Excursions Asia in minimizing any losses resulting from a missed ship. Shore Excursions Asia reserves the right to arrange reasonable transportation, accommodation, or other recovery arrangements on behalf of the guest.

Guests shall notify Shore Excursions Asia as soon as reasonably practicable of any circumstances that may give rise to a claim under this policy and shall provide all information and supporting documentation reasonably requested to facilitate the handling of such claim.

Reimbursement may be denied or reduced where guests unreasonably refuse such arrangements or incur unnecessary or excessive expenses without prior consultation with our operations team.

VII. Contact us

If you have any questions about these Terms & Conditions, or need clarification regarding your booking, please contact us:

Global Shore Excursions
📞 Phone: (+84) 964 640 313
🌐 Website: https://globalshoreexcursions.com/